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Electric Drive Club

Charging Issues

Charger will not start, stops early, or charges slowly? Post the details and fix it together.

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88
edcPinnedRead first

How to post a charging issue so people can help

Include your car and software version, the charger or network, the connector, the exact error text, when it stopped (before payment, after payment, after a few seconds, mid-charge) and whether other chargers on the site worked.

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27
pennine_evAuthorisationOpen

Charger accepts my card but the car never starts charging

Contactless payment goes through, the screen says "Preparing", then times out after a minute. Car shows the plug as connected. Happens on one network but not others.

CCS2Public DC, 50 kWSUV, 77 kWhTimeout while preparing
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