Support

Email support@electricdriveclub.com and we'll get back to you. For a charging problem, post it in the Charging Issues forum instead: drivers who've seen the same fault can help faster than we can.

Signing in

Sign in with Apple, Google, a passkey or a six-digit code sent to your email. There's no password. If a code doesn't arrive, check your spam folder and that the address is right, then ask for a new one. If you used Apple's “Hide my email”, sign in with Apple again rather than with an email code.

Reporting a post or blocking a member

Every thread and reply has a menu with Report; moderators look at every report. From the same menu you can block a member: their posts are hidden from you and they can't reply to you or notify you. Blocked members are listed in Me, with Unblock. The community rules say what isn't allowed.

Your data and deleting your account

In the app, go to Me and choose Delete my account; on the website it's on your profile page, which also lets you download everything we hold about you. Deleting removes your email, profile and sign-in at once; your posts stay, shown as written by a deleted member. The privacy notice explains what we keep and why.

Missing charger or a mistake

If a charger or network is missing, a figure looks wrong, or a company wants its photo or logo removed, email us and we'll put it right.